Victoria, I will try my best to answer your questions. Hope I answered your question, and let me know if you need any further assistance. I will try to make this situation more clear to customers in my product descriptions (and try not to alarm Apple review guys by mentioning Microsoft product on Mac App Store :) If you decide not to use Webcam Settings, can you ask Apple to refund? If you have trouble asking Apple to refund, please email me at and we can work out some way. I am sorry you cannot use these controls on your camera. Looks like only high-end cameras support these controls and your Agent V5 full HD seems to be a high-end camera with comparable spec. I personally have 3 cameras support these controls - Microsoft LifeCam Studio, Logitech HD Webcam C615 and Logitech HD Pro Webcam C910 all 3 are true HD 1080P camera. ISight and FaceTime/FaceTime HD does not support focus, zoom, pan and tilt. Webcam Settings communicates with the camera to find out supported control on the camera and enables those controls on the UI. The camera hardware itself is the one actually decides what settings it can support. You can check previous post for more details about the new FaceTime HD Camera on MacBook Air 2013. Webcam Settings 2.0 advanced settings for FaceTime HD Camera on MacBook Air 2013 Webcam Settings 2.0 basic settings for FaceTime HD Camera on MacBook Air 2013
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